Social Media
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5 tips for attracting prospective customers’ attention on Twitter
A guest post from Sue Windley looking at how small businesses can attract prospective customers on Twitter
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Mobile social network usage is biggest amongst 35 plus year olds
Research from Nielsen has revealed that it’s people aged 25 and over and, in particular, 35 and over, who are most likely to be going online via their mobiles. But what does this mean for small businesses?
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POLL: Does your small business have a Facebook fan page?
Facebook’s user base continues to grow and this creates a great opportunity for small businesses looking to use social media marketing.
But are you using Facebook? Do you have a fan page? And is this successful?
Let us know in this week’s poll.
Case Studies
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Social Small Biz Case Study: Profits+Plus
For the next in our series of case studies looking at how small businesses are using social media, we caught up with Tom Shay at Profits+Plus to find out how the company uses social media both themselves and also for their clients
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Social Small Biz Case Study: The Woo
For the next in our series of case studies looking at how small businesses are using social media, we caught up with Bambi Gordon from The Woo
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Social Small Biz Case Study: Studio D
For the next in our series of case studies looking at how small businesses are using social media, we caught up with William (Eddie) Donlin, Owner at Studio D
New Posts
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Tips on choosing a good SEO company
A guest post looking at the questions small businesses should ask when hiring an SEO agency
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Social Small Biz Case Study: Profits+Plus
For the next in our series of case studies looking at how small businesses are using social media, we caught up with Tom Shay at Profits+Plus to find out how the company uses social media both themselves and also for their clients
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Why social Media means having to say you’re sorry
A guest post from Bill Zipp looking at how small businesses should use customer service




















How to deal with negative feedback on social media
By Social Small Biz on March 3, 2010
Small businesses that are using social media marketing need to ensure they are ready to act when negative feedback occurs
Posted in New Posts, Social Media | Tagged comment, feedback, marketing, small business, social media, twitter | 5 Responses